> ## Documentation Index > Fetch the complete documentation index at: https://hpprinterguidecenter.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Frequently Asked Questions About HP Printer Setup > Answers to common questions about setting up HP printers with 123.hp.com/setup, the HP Smart app, Wi-Fi, USB, accounts, and finding official HP support. [Get Started Here →]() Get quick answers to the most common questions about HP printer setup, the HP Smart app, and using this help center. Each answer links to detailed guides where available. > **What is 123.hp.com/setup?** > > [123.hp.com](https://123.hp.com) is HP's official setup site. You enter your printer model, and it guides you to the correct software, drivers, and setup steps for your specific device. For the full walkthrough, see our guide to [set up with 123.hp.com](/getting-started/setup-with-123-hp-com). > **Is 123.hp.com/setup free to use?** > > Yes. HP does not charge you to download drivers or use the setup site. You should never be asked to pay to complete standard printer setup. > **Do I need an HP account to set up my printer?** > > An HP account is recommended if you want to use cloud features, mobile printing, or HP Instant Ink, but it is not always required for basic local printing and scanning. > **Can I set up my HP printer without a computer?** > > Yes. You can set up many HP printers using a smartphone or tablet with the HP Smart app for iOS or Android. See [connect to Wi-Fi](/getting-started/connect-to-wifi) for general steps. > **Do I need the HP Smart app?** > > The HP Smart app is the easiest way to set up, print, and scan from mobile devices. For computers, you can also install drivers directly from [123.hp.com](https://123.hp.com) without the app. > **Can I use USB instead of Wi-Fi?** > > Yes. You can connect your printer to a computer with a USB cable. This skips Wi-Fi setup entirely, though you will not be able to print wirelessly from phones or other devices on the network. > **How do I connect my printer to a new router?** > > If your router or Wi-Fi password changed, restore the printer's network settings to default through its control panel, then run wireless setup again. For detailed steps, see [Wi-Fi connection fixes](/troubleshooting/wifi-connection-problems). > **Why does my printer say offline?** > > A printer usually shows as offline when it loses its Wi-Fi connection, the computer can't find it, or the printer is in sleep mode. See our [printer offline troubleshooting](/troubleshooting/printer-offline) for fixes. > **Is this site official HP support?** > > No. This is an independent help center and is not affiliated with HP. For official support, documentation, and model-specific help, visit [support.hp.com](https://support.hp.com) or [123.hp.com](https://123.hp.com). > **A site asked me to pay for setup or install remote access. Is that safe?** > > No. Be cautious of third-party sites or pop-ups that ask for payment to complete setup or request remote access to your computer. Use only official sources such as [123.hp.com](https://123.hp.com) and [support.hp.com](https://support.hp.com). If you are unsure, close the site and start again from the official HP link. > **Where do I find my printer model?** > > Your printer model is usually printed on a label on the front, top, or inside the cartridge access area. It often starts with letters like "HP DeskJet," "HP Envy," or "HP LaserJet" followed by numbers. > **How do I contact HP support?** > > For official HP support options, visit [support.hp.com](https://support.hp.com). There you can find model-specific troubleshooting, software downloads, and HP's official contact options. > [!NOTE] > > This site is an independent help center and is not affiliated with HP. For official help, always use [support.hp.com](https://support.hp.com) and [123.hp.com](https://123.hp.com). ## Related articles * [Set up with 123.hp.com](/getting-started/setup-with-123-hp-com) * [Connect your printer to Wi-Fi](/getting-started/connect-to-wifi) * [Wi-Fi connection fixes](/troubleshooting/wifi-connection-problems) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.