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When your HP printer shows as offline, it usually means the printer and your computer are not communicating. The fastest fix is to restart everything, then check a few common settings.

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Quick fix: restart everything

1
Turn the printer off, wait 10 seconds, then turn it back on.
2
Unplug your router for 10 seconds, plug it back in, and wait for the network to come back online.
3
Restart your computer or mobile device.
4
Try printing again.
If the printer is still offline, work through the causes below.

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Other causes and fixes

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Printer disconnected from Wi-Fi

If your printer lost its Wi-Fi connection, it will appear offline. On the printer control panel, open the Network or Wireless menu and check the connection status. If it shows disconnected, run Wireless Setup Wizard or Wi-Fi Protected Setup to reconnect. For exact steps, check your printer manual on support.hp.com.

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Wrong printer selected or duplicate printer copy

Your computer may be sending jobs to a copy of the printer that is no longer active.
1
Open Settings > Bluetooth & devices > Printers & scanners.
2
Select your HP printer and make sure it says Default.
3
If you see multiple copies of the same printer name, remove the ones that show Offline or have a grayed-out icon.
1
Open System Settings > Printers & Scanners.
2
Select your HP printer and click Set as Default if needed.
3
Remove any duplicate or inactive printer entries.

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”Use Printer Offline” is enabled on Windows

Windows can set a printer to work offline, which blocks print jobs.
1
Open Settings > Bluetooth & devices > Printers & scanners.
2
Select your HP printer and click Open print queue.
3
Click Printer in the menu bar and make sure Use Printer Offline is not checked. If it is checked, click it to turn it off.
A stuck job can block new prints and make the printer appear offline.
1
Open the print queue for your HP printer.
2
Select all jobs and click Cancel or Remove.
3
Restart the printer and try printing a new document.

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Printer IP address changed

If your printer uses a dynamic IP address, it may have changed and broken the connection.
1
Print a network configuration page from the printer control panel, usually under Network > Print Network Configuration.
2
Note the current IP address.
3
On your computer, remove the printer and add it again using the new IP address, or let the setup tool find it automatically.

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Outdated or corrupted driver

An old or broken driver can cause communication errors.
1
Go to support.hp.com and enter your printer model.
2
Download the latest driver or the HP Smart app for your operating system.
3
Install the software and follow the setup prompts.

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Use HP Print and Scan Doctor (Windows)

HP provides a free diagnostic tool for Windows that can automatically find and fix offline issues.
1
Download HP Print and Scan Doctor from support.hp.com.
2
Run the tool and select your printer from the list.
3
Click Fix Printing and follow the on-screen instructions.

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If that didn’t work

If your printer is still showing offline after trying the steps above, visit support.hp.com for model-specific guidance, live chat, and additional troubleshooting tools.