Quick checks
1
Double-check your Wi-Fi password
Re-enter the password carefully. Wi-Fi passwords are case-sensitive. If you recently changed your router password, the saved password on the printer is now outdated.
2
Check your network band
Many HP printers only connect to 2.4 GHz Wi-Fi. If your router broadcasts a 5 GHz-only network, switch to a 2.4 GHz band or enable a combined 2.4/5 GHz network in your router settings.
3
Move the printer closer to the router
Walls, appliances, and distance weaken the signal. Place the printer within 10 feet of the router during setup, then move it to its normal location once connected.
Other causes and fixes
Router changed or new password
Router changed or new password
If you got a new router or changed the Wi-Fi password, the printer still has the old network settings. Restore the printer’s network settings to default through its control panel, then set up Wi-Fi again. The exact menu path varies by model, so check your manual on support.hp.com if needed.
VPN or guest network isolation
VPN or guest network isolation
VPNs on your computer can block the printer from being discovered. Turn off the VPN during setup. Guest networks often isolate devices, so use your main home network instead.
Firewall blocking the printer
Firewall blocking the printer
Computer or router firewalls can block printer discovery. Temporarily disable the firewall during setup, then re-enable it. If the printer drops offline, add it to the firewall’s allowed list.
Run the wireless network test report
Run the wireless network test report
Print a wireless network test report from the printer’s control panel to see detailed connection status and error codes. Look for a Wireless or Network Setup menu, then select Print Wireless Test Report. Use the error details on support.hp.com to find model-specific steps.